Privacy policy

Effective October 9, 2026

vanline.ai helps people moving between US states find movers licensed to do the move and ask the ones they choose for quotes. This policy says what personal information we collect, why, who receives it, how long we keep it, and how to see or delete yours.

What we collect

• When you ask movers for quotes: your name, email address, phone number if you give one, your move (where from and to, home size, date), any quotes you enter, and the companies you pick. We also keep a record of the consent you gave: the words you agreed to, when, your IP address and your browser type, so we can show that you asked to be contacted.
• When a company asks us to change its listing: your name, your role, your email address, your message, your IP address and your browser type.
• When you use the chat: what you type is sent to our AI provider to write the answer. We do not store chat conversations.
• When you visit any page: our hosting provider records standard request details (IP address, browser, the page asked for) in its server logs. A counter tied to your IP address limits how many requests one visitor can make in a short time; it expires within a day.

We use no advertising, analytics or tracking cookies. One setting is kept in your own browser to remember that you closed the quote offer for a move; it never leaves your device.

Why we use it

• To send your move to the movers you picked, so they can quote it, and to email you about that request.
• If you ticked the box for it: so the movers you picked, and we, can call or text you about that move.
• To review and answer requests from companies about their listings.
• To run the site and protect it from abuse.

We do not sell personal information, and we do not use it for advertising.

Who receives it

• The moving companies you pick, and only those, for the move you asked about. Once a company has your details, its own privacy policy applies to them.
• Service providers that run the site for us: Vercel (hosting), Neon (database) and Anthropic (the AI chat). They handle the data only to provide those services.
• Anyone the law requires us to give it to.

How long we keep it

Quote requests and listing requests are deleted 12 months after they were sent, or sooner if you ask. Server logs are kept for our hosting provider's standard period.

Seeing, correcting or deleting your information

Email contact@vanline.ai from the address you used, and say whether you want a copy of what we hold, a correction, or deletion. You can withdraw consent to calls and texts the same way, or reply STOP to any text. Deleting your information from vanline.ai does not delete what a mover you picked already received; ask that company too.

Do Not Track and tracking by others

We do not track what you do on other websites, and no other party collects personal information about your activity across websites through vanline.ai. Because no such tracking happens, a browser's Do Not Track signal changes nothing here.

Children

vanline.ai is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has sent us theirs, email contact@vanline.ai and we will delete it.

Changes to this policy

When we change this policy in a way that matters, we update the effective date above and say at the top of this page what changed, for at least 30 days.

Contact

vanline.ai, contact@vanline.ai. More ways to reach us are on the contact page.